Troubleshooting & Maintenance

Troubleshooting & Maintenance Q&A

What should I do if the AED cannot be turned on?

First, check if the battery is correctly installed. If it is, the battery may be expired or invalid and should be replaced. If the issue persists, it could be due to a mainboard or internal error—in this case, contact the manufacturer for professional repair.

Why does the AED shut down unexpectedly?

Unexpected shutdowns are typically caused by a low or expired battery. Replace the battery and restart the device. If the issue continues, internal hardware may be at fault—please contact the manufacturer for servicing.

What does it mean if I hear a beeping sound while the AED is in standby mode?

A continuous beep during standby mode indicates a self-test failure. You should stop using the device and contact the manufacturer for maintenance immediately.

Why is the AED taking too long to charge for defibrillation?

Extended charging times could be due to battery failure or internal device issues. Stop using the AED and consult the manufacturer. If the battery is low, replacing it may resolve the issue.

What should I do if I hear a “Low Battery” voice prompt?

This means the battery power is insufficient for reliable operation. Replace the battery immediately to ensure the AED is ready for emergencies.

Why did the AED cancel charging automatically during use?

This may happen if the defibrillation pads are not properly attached or making poor contact with the patient’s skin. Check the pad placement and ensure good contact. If the pads or cables are damaged, replace them. If the pad socket is faulty, contact the manufacturer.

Why isn’t the AED’s status indicator light working?

A non-functioning status light may indicate a drained battery—try replacing it. If the issue remains, the indicator itself could be damaged, and the device should be checked by a professional technician.

Why isn’t the AED’s USB port working properly?

Try reinserting the USB device to rule out a poor connection. If that doesn’t help, the USB device or the AED’s internal board may be faulty—contact the manufacturer for further diagnosis and repair.

What should I do if the AED fails its self-test?

If your AED fails its self-test, it may be caused by expired defibrillation pads, a low battery, or internal system errors. Start by checking the pads and battery—replace them if necessary. If the issue persists after replacing these components, the device may need professional servicing. Please contact the manufacturer or customer support for assistance.

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